Nationwide Services, HVAC Services, Case Studies

When a large telecommunications company put out an RFP for HVAC services for the company’s mission-critical data centers, they were initially unable to find an ideal partner. Service Logic, however, provided a tailored, comprehensive solution to address the customer’s challenges, leading to significant improvements in efficiency and service quality. 

The Customer’s Challenge

Previously, our customer had used a facility management company for HVAC and other day-to-day operations. This third-party company did not have the coverage needed to self-perform maintenance work and was instead subcontracting out providers. This resulted in a lack of continuity across our customer’s numerous data center sites. They needed a skilled, reliable partner that would handle their HVAC services, so they issued the RFP.

The initial responses from some of the country’s leading HVAC companies fell short of the comprehensive approach our customer desired. These other contenders were overpriced, lacked coverage and were unwilling to adapt to the customer’s processes.

Service Logic — the largest privately held HVAC/mechanical company in the United States — was awarded the contract after detailing our expertise in HVAC and mechanical services and our commitment to working closely with the customer to meet their unique needs.

The Service Logic Solution

Given the mission-critical nature of our customer’s data centers, one of these unique needs involved ensuring continued access for the people most familiar with these facilities and related equipment.

To solve this challenge, Service Logic offered to incorporate the customer’s previous providers as subcontractors into our partner-vendor network. Once these providers were onboarded under our umbrella, we were then able to show them the value of utilizing Service Logic companies at their sites.

With Service Logic, our customer knows they have a strategic partner overseeing the account from the top level. They also know they can come directly to our dedicated team of account coordinators as a one-stop shop to address any needs.

Additional benefits of partnering with Service Logic include:

• Nationwide coverage

• Responsiveness, daily, weekly and with our team available 24/7 to handle emergencies

• Integrated and standardized processes to support our customer’s facility requirements

• Safety audits and performance site visits

• Consistent reporting and automated invoicing

• The ability to incorporate our customer’s system with our CRM to manage work orders and accounting

“This customer’s experience is a great example of how Service Logic provides a full range of HVAC services proven to maximize performance and reliability,” said Roger Nayle, President of Strategic Accounts. “To accomplish this, we integrate the latest field technology, tools and equipment to monitor, track and analyze operational performance, while also recommending adjustments and improvements to address our customers’ problems before they arise.”

“To accomplish this, we integrate the latest field technology, tools and equipment to monitor, track and analyze operational performance while also recommending adjustments and improvements to address our customers’ problems before they arise.”

The Results

Service Logic now provides HVAC management at more than 100 sites for this customer while also working with them to solve additional coverage needs. This includes recently expanding our relationship to manage HVAC servicing for the customer’s call centers.

In addition, Service Logic has helped this customer with HVAC equipment reconciliation to ensure all equipment is accounted for and included in our preventative maintenance programs, along with performing energy audits to identify savings opportunities.

After resigning the initial contract to extend the length of the relationship, our customer’s CEE shared this:  “Service Logic is like a well-oiled machine. It’s a joy to work with a pro team!”

Ready to get started?

Service Logic has the proven capacity to manage complex portfolios of buildings and HVAC systems located across a wide geographic area. If you’re interested in finding a trusted partner to manage your entire HVAC maintenance program, our team is prepared to listen, evaluate and design a custom solution that suits your business’s unique needs.

Connect with the Service Logic Nationwide Services team today to begin developing your commercial HVAC program.