BENEFITS OF MANAGED SERVICES
Benefits of Managed HVAC Services Program
Single Point of Contact
Managing a complex portfolio of buildings and equipment scattered over a wide geographical area can be daunting. Adding to that stress is the ability to manage the multitude of vendors performing similar services. Our Managed HVAC programs allow our Strategic Customers a single point of contact for all of their portfolio activity.
Centralized Contract Management
Our teams work with our customers to develop a simple and easy contract management process that allows for ever changing portfolio properties to quickly and easily be added and removed from master agreements.
Centralized Reporting and Oversight
Asset Inventory - Identifying and documenting a customer’s HVAC inventory is a critical element in driving reliable customer reporting and analytics.
The data collection process starts by photographing the HVAC equipment, documenting both the data tags and general condition of the units.
Optical Character Recognition (OCR) software will scan and decipher a legible data tag and its’ information. Captured information is uploaded as raw data into a sortable data table.
Centralized Call Center
Our National Call Center located in Charlotte, NC allows for customers to place a single call for any equipment related issues. Dispatching, coordination and reporting of the call request are performed by our staff. Real time and historical equipment information is retained on all portfolio activity allowing Service Logic to report on the health of a building or specific equipment.
For customers managing large complex portfolios, reducing the amount of invoicing can translate into sizeable savings. Our team works with our clients to develop a billing strategy that works within their requirements. Weather billing to an individual site or consolidating a portfolio to a single electronic invoice, we can customize a billing solution to meet your needs.
Portfolio wide analytics / reporting
Portfolio and equipment KPI reporting and analytics are possible as information becomes centralized. Our teams can customize KPI reporting and analytics to help you manage your portfolio in the most efficient manner.